Terms and Conditions - the long version

  1. This website is owned and operated by The West Benbow Produce Trust trading under the name Tawonga Baker.

  2. By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply  to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

  3. These terms and conditions apply to any purchases made via this website, as well as general use and access to the website. You may only use or access this website, or purchase products via it, in accordance with and subject to these terms and conditions.

  4. You should read these terms and conditions in conjunction with our privacy statement, refund policy and any other notices and disclaimers which appear in this website. These terms and conditions are subject to variation without notice and will apply as varied from time to time to all subsequent use and purchases by you.


  5. You may not use our products for any illegal or unauthorised purpose nor may you, in the use of the website or any of its content, violate any laws in your jurisdiction (including but not limited to copyright laws).

  6. Our store is hosted on Shopify. They provide us with the online e-commerce platform that allows us to sell our products and services to you. You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

  7. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time.

  8. We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

  9. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of a product or service.

  10. We reserve the right to refuse any order placed by any person at any time. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.


  11. The actual contents of the orders delivered may vary slightly from those depicted on this web site. We supply products on the basis that they will be used in accordance with the purposes described on this web site. We may change the products offered on this website from time to time without notice.

  12. Prices listed on the products pages do not include delivery charges. If applicable, a delivery charge is added at checkout. Errors and omissions are excepted.

  13. You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

  14. This website uses secure technology software for information transmission. Despite these security measures, we will not be responsible for any damages, consequential losses (whether direct or indirect) suffered by you as a result of any fraudulent or unauthorised use of your payment method details (including your card details) by a third party.

  15. Certain content, products and services available via our Service may include materials from third-parties.

  16. Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.

    Pick up and delivery

  17. Pick up orders are to be collected from your nominated pickup location on the date selected for pick up. For food hygiene reasons products not collected on the day nominated in your order will be returned to Tawonga Baker for disposal.

  18. If delivery is required, a fee may be applicable, dependant on the delivery location and order value.

  19. We reserve the right to refuse to deliver to a particular address. For example if access is difficult or perceived as dangerous.

  20. Our deliveries occur between 10.00am-12.30pm on bake day. All delivery times are approximate only.

  21. It is the responsibility of the ordering party to ensure that someone will be present at the delivery address to receive the goods.

  22. For residential deliveries if no one is present at the address the items will only be left at the doorstep if there is a secure food-safe container to place the item or items in (such as a clean Esky with a secure lid).


  23. Orders cancelled within 72hrs of 9am on the nominated pick up/delivery day are non-refundable and non-transferable.


  24. You may reproduce, download or print content for personal use only. All other reproduction, downloading or printing of any content is prohibited except where specifically authorised in writing by us.

  25. Please contact us via email if you would like to use any of the material on this website for commercial or educational purposes.


  26. Tawonga Baker is not liable for any claim, injury, cost or liability (direct or indirect), loss of income, loss of profits, loss of contracts, loss of data or for any indirect or consequential loss or damage of any kind arising from the use of our website, our products, our services, use of a third party’s information, use of a third party product, use of a third party service, whether caused by negligence, breach of contract or otherwise.